Need Help?
Our Customer Service Toll-Free number is (800) 654-8337

If you're having issues with ordering, transactions, or shipping please take a look at the following.


How To Order

Online Web Ordering: Order your items directly from the product pages inside our Web Store. Select a product category, then the item you wish to purchase. You will need to indicate the size and/or style as well as the quantity desired. Click the "Add to Cart" button to save that item in your shopping basket. Placing items in the shopping basket does not mean you have bought those items yet. You may remove items from your basket at any time before purchasing. In the upper right corner of the web page, you can also view your total price (before shipping, tax, or discounts) of items in your shopping basket.

You can feel safe with your online credit card purchases - we use a security protocol (SSL), which is used by all major browsers and web commerce sites throughout the Internet. Your account information is secured and private information that is not sold or shared with other entities. To further protect your private information, your credit card information is not stored on our web servers. See our security policy for more information.

Other Methods to Order:

  • By Phone: During business hours (8am to 5pm CDT, M-F excluding holidays) call our toll-free number 1-800-654-8337 from anywhere in the U.S.
  • By Fax: any time, day or night, send your order by fax by calling 405-424-9364.
  • By Mail: If you have a current ASA Umpire Merchandise Catalog, you can place your order using the order form on the back page of the catalog and mail with your check or money order to:
    ASA
    2801 NE 50th Street
    Oklahoma City, OK 73111-7203
    U.S.A.

Shipping Information

Usually, we fill your order within 48 hours of receiving the order and start it on its way to you. We deliver almost anywhere via UPS Ground from our offices in Oklahoma City. If an item is backordered, it will be shipped via UPS as soon as the item becomes available.

For an additional charge we provide Next Day, 2nd Day and 3rd Day Shipping for orders received by 3:00pm CST Monday - Friday. Orders are not processed on Saturday, Sunday or the following Holidays: New Years, Independence day, Labor Day, Memorial Day, Christmas Day, Thanksgiving Day, and the Friday after Thanksgiving. Please see delivery grid below to figure out when your item will arrive:

Order Day Next Day 2nd Day 3rd Day
Monday before 3:00pm Tues Wed Thurs
Tuesday before 3:00pm Wed Thurs Fri
Wednesday before 3:00pm Thurs Fri Mon
Thursday before 3:00pm Fri Mon Tues
Friday before 3:00pm Mon Tue Wed
Saturday Tues Wed Thurs
Sunday Tues Wed Thurs

If personalized jerseys are ordered add ten days to the above schedule.

*See below for information on shipping to rural areas and P.O. boxes.

UPS Ground Shipping and Handling Charges
Shipping and Handling cost are listed below and are based on the amount you order. (See chart below.)

Value of Order Shipping, Packing and Handling Charge
$0.00 - $50.00 $7.95
$50.01 - $100.00 $12.95
$100.01 - $200.00 $16.95
$200.01 - $300.00 $20.95
$300.01 - $400.00 $24.95
$400.01+ Add $4.00 per each additional $100.00
  • For 3 Day shipping add $12 to the above chart
  • For 2 Day shipping add $25 to the above chart
  • For Next Day shipping add $50 to the above chart

For Alaska and Hawaii residents, shipping starts at a cost of $27.95 for ground Your shipping cost may increase based on the order total and method selected.

For APO/FPO locations use the table above and add an additional $10.00. Your item will be sent via 1st Class Mail.

Oklahoma residents, please also include applicable sales tax.

To visually see the approximate time it will take UPS ground to deliver your order from Oklahoma City to you, please take a look at the ground transit map.

Shipping to countries outside the U.S.
Since we cannot guarantee delivery outside the U.S. or Canada. We do not ship to foreign countries. (Other than APO/FPO and Canadian Addresses) We will ship to an address in the U.S. It is your responsibility to have it shipped to your country.


Privacy and Terms

Privacy on the USA Softball Web Site

Privacy refers to information we obtain about you and the use we make of it in the course of our business. We also have a Security Statement that describes how sensitive information is kept safe and secure.

If you don't find your concern addressed here, feel free to contact us by e-mail or phone (1-800-654-8337).

Privacy Statement Contents:

  1. What Information do you gather about me?
  2. About Personal Shopping Accounts?
  3. How does USA Softball keep track of me in their Web site?
  4. Does www.usasoftball.org use cookies?

"When I visit your Web site, what information do you gather about me?"

One of the basic principles we've followed in designing this Web site is that we ask for only the information we need to provide the service you've requested. As a result, the answer to this question depends almost entirely on how you choose to make use of our Web site and our growing list of Web site services. Currently, Web site customers provide information in order to take advantage of the following services:

  • Purchases. For your convenience, we ask you to setup your own personal account profile that allows us to ship your orders and contact you should there be questions. Your name, address, phone and e-mail are necessary for purchase and delivery. Your credit card information will be asked for only when you are ready to purchase your items in the shopping basket. We do not store your credit card numbers anywhere on our computers.
  • Catalog Requests. Naturally, we need a name and an address to send the catalog to. Plus a contact - phone or e-mail - in case the address is wrong.

Personal Shopping Accounts

Many Web site customers have requested a more convenient way to place orders. In particular, they've asked us to find a way to "remember" the address and contact information they provided with a previous order.

In response to these requests, we've added Personal Shopping Accounts to our list of Web site services. A personal shopping account allows you to store information with us. The information is stored on a secure database on our premises and is seen by no one but you.

Once you've set up an account, you can identify yourself at any time with your email address and password. Then you have one-click access to all your addresses and your billing information.

"How do you keep track of me as I move through the Web site?"

In the original design for the Web, there was no way for a Web site to know whether one page request was connected to another. For most sites, this is fine. In a news site, for example, each article is independent of the others. Visitors see what they want, then leave.

But for those of us selling on the Internet, this is a real problem. We want people to be able to select several products before purchasing them. We want the selection process and the checkout process to span more than one page. In other words, we need a way of keeping track of Web site sessions rather than merely page requests.

If you have a personal shopping account, the session ID allows us to remember who you are once you have identified yourself. In other words, the act of logging in is the act of associating the random session ID with the person for whom we're keeping certain pieces of information.

"Does USA Softball Store use cookies?"

Yes, for purely technical reasons, the web site will make use of session cookies. Specifically, our site uses session cookies when you place items in your shopping cart and when you log in with your account. This allows us to keep track of the items in your shopping cart until you check-out.

Also, a cookie will be used to store your e-mail address so that when you need to log in to your account, your e-mail address will be remembered with each visit.


Transaction Security

Security on the ASA's Website

By Security, we mean the ways we make sure the information you send us remains secure. We also have a Privacy Statement.

If you don't find your concern addressed here, feel free to contact us by e-mail or phone (1-800-654-8337).

Security Page Contents:

  1. Is my credit card number secure?

    We have taken many steps to ensure the security of your transaction. Some of them involve adopting industry standards. (For example, the secure connection between your browser and sensitive portions of our site uses industry standard encryption.)

    To show our faith in this system, we guarantee it. There is no risk, period. If anything happens, we'll make sure that you owe nothing. Our aim is simply to enable you to make transactions with confidence.

  2. What does the "warning" window that sometimes comes up really mean?

    On some browsers, this window can be a bit intimidating. But it simply means that you're entering the safest, most secure area of our Web site.

    This should be reassuring since this is where credit card transactions take place. Click to continue. Going from Secure mode to insecure mode, you'll likely receive another similar alert message, just to make sure you know what's happening.

  3. What does the "warning" window that sometimes comes up really mean?

    Several things conspire to make Internet security a newsworthy item. First, it's relatively new, so people wonder and talk and write about it. Secondly, the Internet is "technology," so people find it interesting to discuss. And tend to be a little suspicious of it.

    The Internet has always thrived on openness. It has been the "Internet way" for someone to release something-a piece of software, a networking specification, a security protocol-and then have lots of smart people try to find flaws in it, lending their ideas for making it better. It has proven to be a remarkably effective development process. But for people unfamiliar with it, to see each new release of a browser, for example, get pounded on and picked apart, can be rather disconcerting. We take numerous steps to ensure your transactions are safe and your information is protected.

  4. What's the worst thing that could happen?

    Regardless of what happens on our site - a slip of the mouse (unlikely), a security breach (highly unlikely) - there is no risk to you. In the case of fraud, we'll assume all liability for what you owe. In most states, this means that we'll pick up the first $50, and the credit card company takes responsibility for the rest. In addition, we'll do our very best to work with the credit card company to minimize the hassle for you.

    As with our merchandise guarantee, there are no conditions and no second-guessing. If you think something's wrong, then it is - and we'll fix it.

  5. How do I know if a website is secure?

    For accuracy sake, we're going to get a bit detailed here. When buying something on the Internet, there are three things to be sure of: Data you send is strongly encrypted. The site you're doing business with is the site you think it is. The site you're doing business with processes your credit card and address information in a safe and responsible manner. Points 1 and 2 are taken care of by SSL (Secure Sockets Layer), the industry standard security protocol that the USA Softball site uses to communicate with secure browsers like Netscape and Internet Explorer. When communicating with a secure server like ours, these browsers encrypt the information you send in a way that is extremely difficult for anyone else to decode. (You don't have to know whether your browser supports secure transactions- if it doesn't, you won't be able to complete the checkout process.)

    Many security experts say the most important thing is what happens once the merchant receives your order. At USA Softball, we take several steps to keep things on our end as safe as possible. For example, we process web orders into a secured accounting application to be managed and processed. We do our order processing on machines that aren't connected to the Internet, so there's no danger of people gaining access to them. We do not keep your credit card numbers stored anywhere on our computers, in fact, your credit card information is encrypted and handled by the credit card authorization company - VeriSign. Your credit card information is never seen or handled by a human being, thus making the transaction much safer than paying for your meal with a credit card at your local restaurant.

  6. How do I know if a website is secure?

    Most of the activity on our site involves the viewing of materials we've prepared and made accessible to everyone, so there's no need for these pages to be "secure". With a product page or an information page for example, no security risk exists because there is no "information" being exchanged. Anyone can access the same pages by pointing their browser at usasoftballstore.com.

    The portion of the USA Softball online store we've made secure is, not surprisingly, the checkout area where you enter your credit card number. This is where you actually purchase the items you've put into your Shopping Basket.

    There are several ways to confirm that you're in a secure area. All SSL capable browsers have a symbol to indicate secure mode.


ASA's Return Policy

Returning something to us from the U.S.A.

  1. If you need to return an item back to ASA for any reason, please call our toll-free number at 1-800-654-8337 and speak to one of our customer service agents. We will work with you to help with the return and keep you satisfied.
    1. Shipping Errors or Incorrect Size: These items must be new and in the original package. Soiled or stained merchandise will not be accepted for credit.
    2. Defective Merchandise: Contact customer service before returning any merchandise. We stand behind the quality of our products under normal wear.
  2. If you paid by credit card and require a credit on returned merchandise, you must call our customer service number at 1-800-654-8337. In order to issue a refund or credit adjustment to your VISA ,Mastercard, or Dicover Card, you will need to provide the card number and expiration date of the credit card that was charged for the merchandise purchased. Please have your order number ready to provide our customer service representative. You will be given instructions on how to return the merchandise.
  3. Using any UPS shipper or mail, send your return to:
    ASA
    2801 NE 50th Street
    Oklahoma City, OK 73111-7203
    U.S.A.

Contact ASA

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